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Recent rumours have underlined the need for decent communications between organisers and entrants on the RBRR. 

I thought I’d set out a few facts about how we keep in touch;

In the past we’ve relied on the bulk mail tool on the website to contact entrants. This was starting to get a bit hit and miss as increasingly our legit emails were ending up in spam filters. The service has been suspended and will be recreated in the new website.

The message service we have used in the past during the event was a bit clunky but worked. However, recent use declined and costs increased so we have discontinued it.

New for 2021 is a WhatsApp announce group - a group for all participants that only allows the organising team to post. As you can imagine, a group with posts from a few hundred participants would soon be unmanageable. The intention is that we will use this for quick snippets of info we want to get out to entrants. As of today, I’ve managed to get 152 users onto this medium. It’s aimed at main entrants and crew, not friends and family. If you are an entrant and have not seen an email or a WhatsApp invite from me but want to join, send me a personal message here and I will send you instructions. This service will come into its own on the run, so in order to stay safe and legal, I encourage all crews to sign up. There is no cost to crew or club. NB I have had some issues adding people to WhatsApp mainly due to users not actually having current WhatsApp logins - for the avoidance of doubt, you will need to download and sign up for a free WhatsApp account before I can add you. If I send you the link and you aren't a WhatsApp member, you will be asked to download and register for the app. This service will work globally so overseas entrants can use too.

Of course we will continue to issue emails, post on the blog and in these threads.

From a rumour control perspective we’d really like it if issues and questions could be raised here on the Club Forum so the organising team can deal with them and a record can be kept.

Facebook, Instagram, YouTube etc all have their place but there are a limit to how many of these we can keep up with so the ‘official’ places we use are CT Forum, WhatsApp, the RBRR Blog and the RBRR Banter Facebook page. This is monitored by Andy Pearce and I jump in when Andy kicks me.

As an organising team we do not all have access to all social media tools - not everyone has a Facebook account - we do all have smart phones and email though!

Anyone on the organising team are happy to help directly with any questions you don’t want to post in public forums - we are unpaid volunteers with day jobs and busy lives but we love the RBRR and will always find time to help.

If all else fails, a phone call will always be responded to 🙂

 

 

 

 

 

Edited by Jason
Adding some WhatsApp info
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UPDATE

The RBRR2021 Broadcast Group has been running for a few months now, I've had no complaints and only a little feedback so I'm still thinking it is a useful tool. We've got 167 users on the group so that means a few co-drivers are on there too which is great.

As we get ever closer to the run itself, this Broadcast Group will be invaluable to get in touch with you quickly so I would encourage at least one crew member to join. If you haven't signed up, please send me a personal message here and I will send you the link.

Once again, this is not a group for discussion or for telling friends and family anything, it's a straight RBRR entrant group where the only posts will be from the organising team. So far, we've averaged 1 post a week so, as promised, we're not spamming you with loads of traffic 🙂

To address a couple of points that have been made;

  • If WhatsApp notifications annoy you, you can turn them off - click on the heading of the group and you'll see some settings including a "mute" option. Messages will still appear, you'll just have to remember to look at them because apart from a visual clue, your phone won't remind you. Full details here https://www.whatsapp.com/
  • It's not compulsory, if you don't want WhatsApp you will just need to come here to the Forum for your updates. You will run the risk of missing out on breaking news on the run.

Finally, on the subject of this forum, have you tried it on a smartphone yet? Have a go, it's really rather impressive!

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