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  • Terms and Conditions of Sale by Club Triumph Ltd

    Club Triumph Ltd. is managed and maintained by unpaid volunteers.

    Delivery Information

    We always do our best to respond to you the customer as soon as we can but ask that you be patient while we process your order, and we will reply to queries within a reasonable period.

    We will undertake to deliver your order within ten working days, also we will post orders which are in stock within 2-3 working days by Royal Mail 2nd Class delivery service, so tracking is not available (unless otherwise advised). Delivery times are an estimate and can never be guaranteed. We are not responsible for wrong or undeliverable addresses supplied by you.

    Overseas orders will be posted by standard mail, but the cost will depend on the size and weight of the item, also whether you would like to track or get confirmation of delivery. We will require overseas customers to contact us for postage costs before ordering. We do not bear any customs duties that may be levied on overseas orders.

    If you the customer require delivery information, please contact us quoting your order reference and we will aim to reply as soon as possible.

    Warranty and Returns

    You the customer have the right to cancel your order within 14 days, starting the day after the day on which the goods are received by you or the person to whom you asked us to deliver them. You must give notice in writing by letter or email that you would like to cancel your order. You should then return the goods in a saleable condition within 14 days of informing us of the cancellation. All goods should be in the condition supplied at the point of sale and with their original packaging, which should be in the condition in which it was sent to you. It is essential you pay the cost of delivery back to us and we will refund the original cost of the goods within 14 days of receipt of goods. Return postage will only be refunded if the goods are found to be faulty.

    Refunds will not be given for specially ordered items, for example key cutting services, unless the items are deemed faulty.

    If a dispute between the Club and the customer has not been resolved, either side can resort to the use of the Alternative Dispute Resolution for Consumer Disputes (ADR):

    https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

    All time periods quoted will be extended to the next working day if they end on a Saturday, Sunday, or Bank Holiday. This includes all cancellation periods and the time limits for returning goods, providing refunds, etc.

    Damaged or Faulty Goods

    All goods are guaranteed against faults and manufacturing defects for 30 days from their receipt by you, the customer. Our goal is to communicate promptly and willingly with all our customers in relation to any issues with received goods. This does not affect your statutory rights

    The Returns Process

    Contact us with your order number and a description of the problem in the allotted period. We will reply authorising the return of the product with details of where and how to return.

    On receipt of the faulty goods, we will examine them to determine whether the goods were faulty due to a manufacturing fault/defect or whether they have been damaged through misuse. If it is decided that the goods were faulty/defective due to a manufacturing fault, we will dispatch a replacement. If a replacement is not available a full refund will be issued. It is essential you pay the cost of delivery back to us and we will refund the original cost of the goods within 14 days of receipt of goods. Return postage will only be refunded if the goods are found to be faulty.

    If it is decided that the fault in the goods was caused by your misuse or negligence, we will inform you of this and we will return the goods to you at your cost or dispose of the goods at your instruction. If you do not decide within 28 days to have the goods returned to you, or disposed of, we will dispose of the goods.

    Please Note - Club Shop clothing

    The images of the products in our Club Shop are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the products, so they may vary slightly from those images.

    Items are normally sold in Club colours: navy with gold emblem, although at times we do have other alternatives, but shades may vary from different manufacturers.

    Any enquires regarding the Club Shop or Spares should be sent to:

    shop@clubtriumph.co.uk

    Events and Shows

    Any payments taken in respect of Club organised events will have their own terms and conditions published as part of the announcement. Any refunds for event withdrawal will be issued in line with these. This does not affect your consumer rights.

    Privacy Policy

    We will not sell or share your personal information held by us to any third party. We may use your information to contact you regarding your membership renewal, Club events and Shows and sending magazines and Secretary’s Notes. Your local Area Organiser will be informed of your membership upon joining and may wish to contact you regarding forthcoming local activities.

    Under the Data Protection Act you have the right to ask the Club to supply all information it holds about you. If you require this, please contact us at: enquiries@clubtriumph.co.uk. There is an administration fee of £5.00 for this service, to be paid in advance.

    Secure Website

    When purchasing goods and services you will be connected to a secure website starting with https//: This is an encrypted site run by Stripe and is therefore safe to use to exchange or save credit card details.

    Paying for Goods and Services

    We accept payment through our secure website, by phone and by post. All major credit/debit cards are welcome, or cheques made payable to Club Triumph Ltd. Cheques must be drawn on a UK bank. All payments are to be made in Pounds Sterling (GBP). Any currency exchange costs are to be covered by the customer.

    We are not a VAT registered company therefore none of our prices show any VAT element.

    No credit card details are held or retained by Club Triumph when payment is made by one of the above-mentioned methods.

    All time periods quoted will be extended to the next working day if they end on a Saturday, Sunday, or Bank Holiday. This includes all cancellation periods and the time limits for returning goods, providing refunds, etc.

    Club Triumph Ltd.

    Registered Office:

    Club Triumph Ltd.
    Suite A, 10th Floor
    Maple House
    High Street
    Potters Bar
    Hertfordshire
    EN6 5BS

    Company Registration Number: 4961210

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