Not Triumph related....but surely someone can give a guide, as I have now lost what bit of hair I had. In June we changed cars ,which led to a search for the `best` low cost insurance. Choosing Esure Ltd ,it then automatically led me to `my account` for document retrieval. Logging in ,it brought up my son`s name and his car details from three years ago with Esure, but now no longer with them. Rang the help line...which was in Mumbai....they were totally confused an could not help , except to manually send me a copy of insurance certificate and 3 pages of the 15 page documentation ,but no recovery breakdown details that I paid for. Sent numerous requests for assistance with no one answering from June till now. Spoke to my bank credit card to see if they could help as it was a failure to supply goods under the credit card rules.......after three weeks they came back and said no one would answer their call. I turned to the Financial Ombudsman, sent for documents to fill in, sent them off, then after a couple of weeks they came back and said ..it will be three months before an advisor can run with the case..........by which time it will be February before they could start proceedings and that will be 4 months before the insurance expires. Anyone else I could turn to ,is the question? I would never promote Esure Ltd as a company to go to. I now have to drive with heart in my mouth that no one prangs me or I breakdown....as I cannot retrieve any documentation in such a case