dann Posted March 27, 2009 Share Posted March 27, 2009 Hi Looking for a bit of help. Can anyone who has fitted a 123 ignition system let me know how it arrived to you.ie what packaging, instructions other parts ect. And also did it look like it had been used or bench tested.I ordered one of these from a well know supplier at stoneleigh, it finally arrived today in no packaging with no instructions and obvious signs of use ( worn gear, rotor arm and cap looks like its done 12k miles )Not happyDan Link to comment Share on other sites More sharing options...
Paudman Posted March 27, 2009 Share Posted March 27, 2009 Arrived sealed in a bubble-plastic package; in mint condition with the full instruction booklet - definitely not tested or used. Link to comment Share on other sites More sharing options...
Deleted User Posted March 27, 2009 Share Posted March 27, 2009 Who was the supplier? I would give him a earfull! Link to comment Share on other sites More sharing options...
GT6 John Posted March 28, 2009 Share Posted March 28, 2009 Puts on Club Officer hat:Forum Rules wrote:You may not -- post messages about traders which may be considered libelous or defamatory. Unfortunately we have in the past received a number of comments from suppliers concerning issues which are being discussed in Forum where these matters would be more properly addressed directly and in private between customer and supplier. This is also the correct way of conducting your business.From your description, dann, it doesn't sound as though you've been sent a new dizzy. Best contact the supplier, tell them the issue and see what they say. Give them the chance to rectify the problem. Link to comment Share on other sites More sharing options...
dann Posted March 28, 2009 Author Share Posted March 28, 2009 Thats fine I wasn't going to mention the supplier on here, I just wanted confirmation on how other users have recieved the item, cheers Link to comment Share on other sites More sharing options...
andy thompson Posted March 28, 2009 Share Posted March 28, 2009 490 wrote:Arrived sealed in a bubble-plastic package; in mint condition with the full instruction booklet - definitely not tested or used.ditto mine and a mates Link to comment Share on other sites More sharing options...
Tim Bancroft Posted March 28, 2009 Share Posted March 28, 2009 Mine arrived the same as everyone else.Thanks for having the grace to approach the problem as you have stated. Link to comment Share on other sites More sharing options...
spitty71 Posted March 29, 2009 Share Posted March 29, 2009 Can anyone suggest the best place to buy one of these? Cheers Steve Link to comment Share on other sites More sharing options...
TR7th Heaven Posted March 29, 2009 Share Posted March 29, 2009 I think you should be able to name the supplier. Isn't it in all our interests to promote good service and help others avoid having to go through what you're going through? This should be done tactfully, of course.Rich ;) Link to comment Share on other sites More sharing options...
Jason Posted March 29, 2009 Share Posted March 29, 2009 TR7th_Heaven wrote:I think you should be able to name the supplier. Isn't it in all our interests to promote good service and help others avoid having to go through what you're going through? This should be done tactfully, of course.Rich ;)Well if the supplier says "Naff off you muppet!" then yes but what if the supplier says "Oh damn, I'm sorry about that, our mistake. I'll send you another one now and a post paid label to return the original one. I apologise for our error and hope it hasn't put you to any trouble - is there anything else I can do for you?" I say give the trader a chance to redeem himself, if he doesn't want to then do what you must but "let he who is without cock-up tell everyone he's an expert" or something like that :P Link to comment Share on other sites More sharing options...
Paudman Posted March 29, 2009 Share Posted March 29, 2009 I wouldn't name the supplier UNLESS he either becomes effusive with apologies and provides an excellent replacement service, whereupon he possibly should be recognised for excellent service (but may not want to be due to the initial problem), or else he tells you to get lost, in which case there should be an avenue not necessarily to name and shame but to bring the weight of the club to bear to get a replacement unit for Dan. I've had good and bad experiences from nearly every Triumph supplier I've dealt with; many went on to redeem themselves, some I never went back to - yet other members have had great service from the ones I no longer deal with.As for a supplier - I bought my unit from SC, who have a large two-page ad in Practical Classics every month. Link to comment Share on other sites More sharing options...
TR7th Heaven Posted March 29, 2009 Share Posted March 29, 2009 Yes, I agree with the sentiment of both the previous messages (in response to mine) and agree that mistakes are made and that faulty goods can be supplied without retailers knowing. Suppliers can't get it right all the time. However, how someone managed to send out what was clearly a second hand unit is perplexing. It'll be interesting to see what the response is. I'm sure that dann will get a replacement (trade descriptions act and all that) but it's an interesting 'error' .Sorry if I'm being overly suspicious.Rich ;) Link to comment Share on other sites More sharing options...
Tim Bancroft Posted March 29, 2009 Share Posted March 29, 2009 We've been down the route of people using this forum to have a pop at suppliers before and its messy and unpleasant.Also why damm a supplier if it is just an honest mistake, also of course Dann could be shooting himself in the foot by damming the supplier-would you help a customer if the customer had been all over the internet bad mouthing you?I bought my 123 from SC and found them ok. Bit indifferent etc but no worse than other companies. Are'nt SC owned by a German company? Link to comment Share on other sites More sharing options...
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